BIG O DISPO LLC
LEGAL & COMPLIANCE CENTER
Last Updated: February 19, 2026
Effective Date: January 1, 2025
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TABLE OF CONTENTS
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4. Licenses & Compliance Credentials PDF
5. Certificates of Analysis (COAs)
6. Refund, Return & Exchange Policy (Nebraska Dispensary)
7. Shipping Policy (Nebraska)
8. Payment & Billing Policy (Nebraska)
9. Product Safety & Usage Disclaimer
10. Accessibility Policy
11. Age Verification Policy (Nebraska)
12. Security & Surveillance Policy (Nebraska)
13. Data Retention & Recordkeeping Policy (Nebraska)
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TERMS & CONDITIONS
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Acceptance of Terms
By accessing or using this website (the “Site”), purchasing products, or interacting with Big O Dispo LLC (“Company,” “we,” “our,” “us”), you agree to these Terms & Conditions. If you do not agree, do not use this Site.
Age Requirement (21+)
We only sell regulated products to individuals 21 years of age or older. A valid government‑issued ID is required for any purchase, pickup, or delivery verification.
Hemp‑Derived Product Compliance
All hemp products sold by Big O Dispo comply with federal and Nebraska law requiring:
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≤ 0.3% Delta‑9 THC by dry weight
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Sourced from legally certified producers
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Third‑party testing available through our COA portal
We do not sell recreational marijuana or any non‑hemp cannabis products.
Tobacco & ENDS Compliance
We comply with federal Tobacco 21 requirements and Nebraska retail regulations.
We may refuse sale to anyone unable to verify age.
Shipping & Delivery Restrictions
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USPS does not permit shipping of vape/ENDS products.
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Adult signature may be required for certain deliveries.
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We reserve the right to refuse shipment to jurisdictions where products are prohibited.
Pricing, Taxes & Errors
Prices may change without notice. Any taxes or fees will be displayed at checkout.
We reserve the right to correct typographical or pricing errors.
Returns & Exchanges
Unopened, unused items may be eligible for return within 7 days, unless state/federal regulations restrict returns.
Opened consumable items are final sale unless defective.
Limitation of Liability
We disclaim liability for indirect, incidental, or consequential damages arising from use of our Site or products, to the fullest extent allowed by law.
Governing Law
These Terms are governed by the laws of the State of Nebraska.
Venue lies in Douglas County or Sarpy County, Nebraska.
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PRIVACY POLICY
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Information We Collect
We may collect:
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Identifiers (name, email, phone number)
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Age‑verification information
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Order and payment details
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Device and website usage data
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Communication history with our support team
We do not knowingly collect data from individuals under 21.
How We Use Your Information
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Order fulfillment and account management
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Age and identity verification
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Fraud prevention and security
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Compliance with state and federal laws
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Website performance analytics
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Customer communication
Sharing of Information
We may share information with:
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Payment processors
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Age‑verification services
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Shipping carriers
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Regulatory agencies if legally required
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Fraud prevention services
We do not sell customer personal data.
Data Security
We use administrative, technical, and physical safeguards to protect your data.
However, no online system can guarantee security.
Your Choices
You may opt out of marketing communications at any time.
You may request correction or deletion of personal information, subject to legal retention requirements.
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CURBSIDE PICKUP POLICY
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Eligibility
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Customer must be 21+
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Present a matching, valid government‑issued ID
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No third‑party pickups without prior written authorization
Pickup Procedure
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Place your order online.
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Wait for a “Ready for Pickup” notification.
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Park in the designated curbside area.
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Call the number provided in your confirmation.
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Show ID through your vehicle window.
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A team member will deliver your order curbside.
Order Hold & Cancellation
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Orders are held for 48 hours after notification.
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Unclaimed orders may be restocked or refunded (minus fees).
Safety & Compliance
We may refuse service if:
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You fail to present ID
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You appear intoxicated
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You violate state or federal regulations
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CERTIFICATES OF ANALYSIS (COAs)
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All COAs for Big O Dispo hemp products are available at:
COA's | Big O Dispo
Each batch includes:
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Cannabinoid profile
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Delta‑9 THC compliance
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Residual solvent analysis
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Heavy metals
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Microbial testing
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Refund, Return & Exchange Policy
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At Big O Dispo, we follow Nebraska Medical Cannabis Commission (MCC) regulations and Nebraska consumer protection standards to ensure product safety, regulatory compliance, and fair customer service.
All Cannabis Sales Are Final
Due to MCC rules, medical cannabis products cannot be returned or exchanged once they leave the dispensary. This applies to all capsules, tinctures, topicals, concentrates, edibles, and any other state‑approved cannabis products.
Defective or Damaged Products
We may offer an exchange or store credit only if a product is defective, damaged, or dispensed incorrectly. Qualifying issues include:
• Device not powering on
• Malfunctioning cartridges or dosing devices
• Leaking or improperly sealed containers
• Wrong product, dosage, or labeling
• Expired product at time of sale
Returns must meet these conditions:
• Requested within 72 hours
• Original receipt or digital proof of purchase
• Original packaging with batch/lot number intact
• Verified defect not caused by misuse
If approved, customers receive an identical replacement or store credit. Cash refunds are issued only when required by law.
Non‑Returnable Items
For safety and compliance, we cannot accept returns of:
• Opened or used cannabis products
• Items without original packaging or missing batch numbers
• Products showing tampering or improper storage
• Promotional or discounted items
• Any consumable product outside MCC chain‑of‑custody standards
Regulatory Reporting
All approved defective returns are logged in MCC‑compliant tracking systems and secured for disposal, ensuring full regulatory transparency.
Product Recalls
If MCC or a manufacturer issues a recall, customers may receive:
• A full refund, or
• A compliant replacement product
Recalls typically involve contamination, mislabeling, or non‑compliant THC levels.
No Returns for Customer Preference
We cannot accept returns for:
• Flavor or taste
• Perceived effectiveness
• Change of mind
• Incorrect customer selection
• Delayed pickup
Fraud Prevention
We may refuse a return if there is evidence of tampering, intentional damage, repeated abuse of the policy, or failure of age/identity verification.
How to Request a Return
Contact us within 72 hours:
• Email: admin@bigodispo.com
• Phone: 402‑949‑0289
• In‑Store: Ask for a Compliance Team Member
Please include your name, order number, description of the issue, photos/videos (if applicable), and the batch/lot number.
Policy Updates
This policy may change based on new MCC regulations, Nebraska legislative updates, federal compliance changes, or product safety findings. Updates will be posted with a revised “Last Updated” date.
Big O Dispo follows Nebraska law, federal shipping rules, and all requirements governing hemp products, ENDS/vape devices, and (when active) medical cannabis operations. We prioritize safety, age verification, and full regulatory compliance.
Where We Ship
• We currently ship within Nebraska unless otherwise noted at checkout.
• Medical cannabis is never shipped. When dispensary operations begin, medical cannabis will be in‑store pickup only for qualified patients/caregivers.
• ENDS/vape shipments are restricted and must follow federal carrier and age‑verification rules.
What We Ship
• Hemp‑derived products that meet federal limits (≤0.3% delta‑9 THC) and pass COA and labeling checks.
• Medical cannabis: Not eligible for shipping under any circumstances.
• ENDS/vape products: Only shipped when compliant with PACT Act rules, adult‑signature requirements, and carrier availability.
Products that appear mislabeled, non‑compliant, or over the legal THC limit will not be shipped.
Age & Identity Verification (21+)
• All restricted products require 21+ verification at purchase and, when applicable, at delivery.
• Orders may be canceled if age, identity, or address verification fails or if fraud screening flags the order.
Processing Times
• Standard processing: 1–2 business days.
• Orders may be delayed for compliance checks (COAs, ENDS certifications, age/address verification).
• Orders may be placed on hold or canceled if shipping would violate state or federal law.
Carriers & ENDS/Vape Rules
• USPS does not deliver ENDS (“vape mail ban”).
• ENDS shipments require:
• Adult signature (21+) at delivery
• Carrier acceptance of ENDS products
• Full legal name and DOB at checkout
• We comply with all PACT Act registration and reporting requirements.
Nebraska Tobacco/ENDS Compliance
We only ship certified ENDS/tobacco products and follow all Nebraska tax, licensing, and age‑verification rules. Shipments that would bypass these requirements are prohibited.
Shipping Restrictions & Order Refusals
Orders may be refused or refunded if:
• The product is not legally shippable (medical cannabis, contraband ENDS, mislabeled hemp).
• The customer fails age/ID verification.
• Delivery requires adult signature but the destination (PO Box, dorm, APO/FPO) cannot accept it.
• The order raises fraud, diversion, or resale concerns.
Lost, Stolen, or Damaged Shipments
• Wrong/undeliverable address: Returned shipments may be refunded minus shipping; restricted items may require disposal.
• Damage in transit: Report within 48 hours with photos.
• Porch theft: Once marked delivered, risk transfers to the customer unless adult‑signature rules were not followed by the carrier.
No Shipping of Medical Cannabis
Medical cannabis will only be dispensed in‑store to qualified patients/caregivers. No mail order or courier delivery is allowed.
Quality & COA Assurance
We ship only products with valid COAs and compliant labeling. Any product that appears misbranded or over the legal THC limit will be quarantined and not shipped.
Policy Updates
This policy may change based on new Nebraska regulations, MCC directives, federal carrier rules, or tax/reporting requirements. Updates will be reflected with a new “Last Updated” date.
Contact
• Email: admin@bigodispo.com
• Phone: 402‑949‑0289
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Shipping Policy
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Payment & Billing Policy
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Big O Dispo follows Nebraska law, federal regulations, and Medical Cannabis Commission (MCC) requirements when processing payments, verifying identity, collecting taxes, and preventing fraud. All restricted products—tobacco/ENDS, hemp intoxicants, and (when active) medical cannabis—require strict age and ID controls.
Accepted Payment Methods
We accept:
• Major debit/credit cards
• Prepaid or bank‑issued cards
• Contactless payments (where supported)
• Verified digital payments (if enabled)
• Cash for in‑store purchases
We do not accept:
• Cryptocurrency
• Personal checks
• Wire transfers
• Third‑party payments not tied to the verified purchaser
These restrictions ensure compliance with Nebraska’s identity‑verification rules for restricted products.
Age & Identity Verification (Required)
To purchase restricted items, customers must meet the following requirements:
• 21+ for ENDS/tobacco
• 21+ for hemp intoxicants
• Valid patient/caregiver registry ID for medical cannabis (when active)
We may require:
• Matching billing/shipping address
• DOB verification
• Additional documentation for high‑risk orders
• Signature verification for in‑store pickup
Orders failing verification may be canceled.
Billing Authorization
By placing an order, you authorize us to:
• Charge your selected payment method
• Verify age, identity, and fraud risk
• Cancel or adjust orders affected by pricing errors or compliance issues
Nebraska consumer protection laws require retailers to act in good faith and correct errors.
Taxes, Fees & Regulatory Charges
Taxes and fees depend on product type:
Tobacco & ENDS
• State/local taxes collected at checkout
• Only certified, tax‑listed products sold
• Records maintained for Nebraska DOR compliance
Hemp Products
• Taxed as standard retail goods
• Must meet federal THC limits and labeling requirements
Medical Cannabis (Future Dispensary Operations)
• Subject to state taxes and MCC regulatory fees
• Dispensed in‑store only
Adult‑Signature Fees (ENDS)
Carriers may charge additional fees for required 21+ signature services.
All taxes and fees are shown at checkout.
Fraud Prevention & Anti‑Diversion
We screen all transactions to comply with the PACT Act (ENDS) and MCC rules. Orders may be declined if:
• Billing details don’t match verified ID
• Another person’s payment method is used
• Purchase patterns suggest diversion or resale
• Products violate Nebraska’s certified‑product rules
Nebraska’s enforcement actions against mislabeled THC products guide our strict verification standards.
Declined or Cancelled Transactions
Orders may be voided if:
• Payment authorization fails
• Age/identity cannot be verified
• Product becomes unavailable
• Fulfilling the order would violate state or federal law
Voided transactions are not charged; pending authorizations typically clear within 3–7 business days.
Disputes & Chargebacks
Please contact us before initiating a chargeback. We will investigate:
• Defective or mispackaged products
• Incorrect billing amounts
• Duplicate charges
Fraudulent chargebacks may result in refusal of future service or recovery actions.
Recordkeeping & Data Protection
We maintain required records for:
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Nebraska DOR (tobacco/ENDS)
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Federal PACT Act reporting (ENDS shipments)
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MCC dispensing logs (medical cannabis)
All billing data is protected under our Privacy Policy.
Policy Updates
This policy may change based on Nebraska DOR rules, MCC regulations, federal ENDS requirements, or THC‑labeling enforcement trends. Updates take effect when posted with a new “Last Updated” date.
Contact
Email: admin@bigodispo.com
Phone: 402‑949‑0289
Address: 803 Sherman Street, Papillion, NE 68046
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Product Safety & Usage Disclaimer
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Big O Dispo products are for adult use only (21+) and may affect perception, coordination, or reaction time. Always follow product instructions, start with low doses, and stop use if adverse effects occur.
No Medical Advice
All information provided is educational only. Nothing on our site, packaging, or from staff should be taken as medical advice or a substitute for professional healthcare guidance. Consult a licensed provider before using hemp, cannabis, or nicotine products—especially if pregnant, nursing, taking medications, or managing medical conditions.
Health & Safety Warnings
• Do not use these products if pregnant or breastfeeding.
• Individuals with heart, lung, liver, immune, or other medical conditions should seek medical clearance first.
• Products may interact with medications or other substances.
• Seek emergency care for severe reactions such as chest pain, breathing difficulty, seizures, or allergic responses.
Impairment Warning
Some products may cause impairment. Do not drive, operate machinery, or combine with alcohol or intoxicants until you understand how the product affects you.
Keep Away from Children & Pets
Store all products securely. Accidental ingestion can cause medical emergencies.
Interactions & Sensitivities
Users may experience dizziness, nausea, anxiety, sedation, or allergic reactions. Discontinue use and seek medical attention if symptoms persist.
Storage Requirements
Keep products in original packaging, at room temperature, and away from heat, sunlight, and moisture. Do not modify or tamper with products.
Usage Requirements
Follow all manufacturer instructions, label warnings, recommended dosages, and applicable Nebraska regulations for restricted products.
Testing & Variability
Hemp products may vary naturally in cannabinoid content. All items are intended to meet federal THC limits and undergo third‑party testing, but individual effects vary.
No Guaranteed Outcomes
We do not guarantee health results, symptom relief, or specific effects. Experiences differ based on physiology and product type.
Consumer Responsibility
By using our products, you acknowledge the risks, agree to follow safety instructions, and accept responsibility for proper handling and use.
Policy Updates
This disclaimer may change as Nebraska or federal regulations evolve.
Contact
For safety concerns or to report an adverse reaction:
Email: admin@bigodispo.com
Phone: 402‑949‑0289
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Accessibility Policy
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Big O Dispo is committed to providing an accessible, inclusive digital experience for all users, including individuals with disabilities. We work to ensure our website aligns with recognized accessibility standards and supports assistive technologies.
Our Accessibility Commitment
We aim to make our website:
• Perceivable, operable, understandable, and robust
• Compatible with screen readers, keyboard navigation, zoom tools, and high‑contrast modes
• Compliant with WCAG 2.1 Level AA wherever possible
Ongoing Improvements
We regularly:
• Audit and update website content and navigation
• Review third‑party tools (payments, age‑verification, etc.) for accessibility
• Train staff on accessibility best practices
• Improve labeling, structure, and keyboard usability
Assistive Technology Support
We strive for compatibility with:
• JAWS, NVDA, VoiceOver, TalkBack
• Keyboard‑only navigation
• Browser zoom and text‑enlargement
• High‑contrast settings
• Captions/transcripts for applicable media
Known Limitations
Some areas may not be fully accessible due to third‑party systems, legacy content, or rapid regulatory updates. We address issues as they arise.
Need Assistance?
If you have trouble accessing any part of our site, we will help you complete tasks such as viewing product details, verifying age, checking out, or accessing legal documents.
Email: admin@bigodispo.com
Phone: 402‑949‑0289
Feedback Welcome
If you encounter an accessibility issue, please share:
• Page URL
• Description of the issue
• Browser or assistive technology used
• Any screenshots or notes
We treat accessibility feedback as a priority.
Reasonable Modifications
Upon request, we can provide alternative formats for essential information, including disclaimers, safety notices, instructions, legal documents, and COAs.
Future Improvements
As our website evolves—and as Nebraska’s regulatory environment changes—we will continue enhancing accessibility features and updating our practices.
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Age Verification Policy
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Big O Dispo strictly enforces Nebraska and federal age‑restriction laws for all regulated products, including hemp intoxicants, tobacco/ENDS, and (when active) medical cannabis. Sales are never permitted to individuals who do not meet the required age or identification standards.
Minimum Age Requirements
• 21+ for hemp‑derived intoxicating products
• 21+ for tobacco and ENDS products
• Medical cannabis: Only qualified patients and registered caregivers may purchase, with valid registry ID (when the program becomes active)
Required Identification
Customers must present a valid, government‑issued photo ID showing name, date of birth, photo, and expiration date. Accepted IDs include driver’s licenses, state IDs, passports, and military IDs. Expired or altered IDs are not accepted.
Digital Age Verification (Online Orders)
Online purchases of restricted products require third‑party digital age verification. Verification may include name, DOB, address matching, or the last four digits of SSN. Failed verification results in automatic order cancellation.
In‑Store Verification
All in‑store purchases of restricted products require ID inspection. Staff are trained to check holograms, security features, and expiration dates. Any uncertainty results in refusal of sale.
Pickup & Delivery Requirements
• Curbside pickup: Customer must present the same ID used at checkout; no third‑party pickup unless legally permitted for caregivers.
• ENDS delivery (where allowed): Requires adult signature (21+), ID verification by the carrier, and compliance with PACT Act rules.
• Medical cannabis: No delivery permitted; all dispensing must occur in‑store with direct ID and registry verification.
False Identification & Fraud Prevention
We may refuse service, ban individuals, or notify authorities if false, altered, or borrowed IDs are used. Nebraska law imposes penalties for furnishing restricted products to underage individuals.
Recordkeeping
We maintain secure age‑verification logs, delivery confirmations (for ENDS), and patient/caregiver verification records (for medical cannabis) as required by Nebraska DOR, the PACT Act, and MCC rules.
Staff Training
Employees receive ongoing training on ID inspection, age‑restriction laws, fraud prevention, and medical cannabis verification requirements.
Refusal of Service
We may refuse a transaction if:
• Valid ID cannot be provided
• ID appears fraudulent
• Digital verification fails
• The customer appears impaired or attempting diversion
• The purchase violates state or federal law
Policy Updates
This policy may be updated to reflect changes in Nebraska law, MCC regulations, DOR rules, or federal ENDS requirements. Updates take effect when posted.
Contact
For questions about age verification:
Email: admin@bigodispo.com
Phone: 402‑949‑0289